Terms & Conditions

Effective Date: October 20, 2026

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of the Family Mechanical HVAC Services LLC website located at:

https://thefamilyhvac.com

These Terms also apply to website forms, website chat features, communications, appointment requests, estimates, and other website-related services offered by Family Mechanical HVAC Services LLC (“Family Mechanical HVAC,” “we,” “us,” or “our”).

By accessing our website, submitting a request, scheduling an appointment, or otherwise using our website or services, you acknowledge that you have read and agree to these Terms.

If you do not agree with these Terms, do not use the website.

2. Website Use

You may use our website only for lawful purposes.

You agree not to:

Use the website for fraudulent, unlawful, or abusive activity
Provide deliberately false or misleading information
Attempt to gain unauthorized access to our website, accounts, systems, or networks
Introduce viruses, malware, scripts, or harmful code
Interfere with website operation or security
Scrape, reproduce, or commercially exploit website content without authorization
Impersonate another person or business
Violate the rights of another person
Attempt to bypass website security mechanisms

We may restrict or terminate website access when we reasonably believe these Terms have been violated.

3. HVAC Services

Family Mechanical HVAC Services LLC provides heating, cooling, ventilation, and related HVAC services, which may include:

Air-conditioning repair
Air-conditioning installation and replacement
Air-conditioning maintenance
Furnace repair
Furnace installation and replacement
Furnace maintenance
Heat-pump repair and installation
Ductless mini-split services
Ductwork-related services
Indoor-air-quality solutions
HVAC diagnostics
Preventive maintenance
Equipment replacement
Other residential heating and cooling services

Availability of specific services may vary depending on location, equipment, technician availability, parts, licensing requirements, and project conditions.

4. HVAC Service Disclaimer

Information presented on our website is provided for general informational purposes and does not constitute:

A final HVAC diagnosis
An engineering opinion
A binding estimate
A warranty
A guarantee regarding the condition of equipment
A guarantee regarding a specific repair or installation outcome

Many HVAC conditions cannot be accurately diagnosed without an on-site inspection, testing, equipment access, or diagnostic work.

Factors that may affect recommendations, pricing, timing, or project scope include:

Equipment age and condition
Hidden or concealed damage
Electrical conditions
Refrigerant-system conditions
Ductwork conditions
Airflow issues
Existing installation quality
Building conditions
Equipment accessibility
Parts availability
Manufacturer requirements
Permit requirements
Building and mechanical codes
Customer-requested changes
Conditions discovered after work begins

Project estimates are not guarantees of final pricing.

Estimates and quotes are based on information and conditions reasonably available at the time they are prepared.

Final pricing may change when additional work, concealed damage, code corrections, equipment issues, additional parts, customer-requested changes, or other unforeseen conditions are discovered.

When reasonably practical, material changes in the scope or price of work will be discussed before additional work is completed.

5. Estimates and Quotes

An estimate or quote may be based on:

Information supplied by the customer
A visual inspection
Diagnostic testing
Available equipment information
Existing system conditions
Current material and equipment pricing

Unless expressly stated otherwise in writing, an estimate does not constitute a guarantee of final price or project scope.

Any binding project agreement may be subject to a separate estimate, proposal, invoice, service agreement, or contract.

If another written agreement conflicts with these website Terms regarding a specific project, the project-specific written agreement will control for that project.

6. Appointments and Scheduling

Submitting a website form, using our chat, calling our business, or requesting an appointment does not guarantee:

Appointment availability
A specific technician
A particular arrival time
Same-day service
Completion by a specific date
Availability of a particular part or equipment model
Acceptance of a particular project

Appointment windows and project schedules may change because of:

Emergency service calls
Weather
Traffic
Technician availability
Parts or equipment delays
Permit requirements
Previous appointments taking longer than anticipated
Unsafe working conditions
Circumstances outside our reasonable control

We will make reasonable efforts to communicate material scheduling changes.

7. Customer Responsibilities

Customers are responsible for:

Providing accurate contact information
Providing accurate information about the HVAC problem or requested service
Providing reasonable access to equipment and work areas
Disclosing known safety hazards or property conditions
Securing pets where appropriate
Providing access to electrical panels or mechanical areas where necessary
Obtaining approvals assigned to the property owner under an applicable agreement
Following manufacturer and technician instructions relating to equipment use and maintenance

8. Equipment, Parts, and Manufacturer Warranties

Equipment and replacement parts may be manufactured by third parties.

Manufacturer warranties are subject to the applicable manufacturer’s:

Terms
Exclusions
Registration requirements
Maintenance requirements
Transfer restrictions
Warranty periods

Family Mechanical HVAC Services LLC does not control manufacturer warranty decisions.

Any workmanship warranty provided by us will be governed by the written terms supplied with the applicable project, invoice, estimate, contract, or warranty documentation.

9. Emergency Conditions

Website information and electronic communications should not be relied upon as emergency-response services.

If you believe there is:

A gas leak
Carbon monoxide exposure
Fire
Electrical danger
Immediate risk to life or property

leave the affected area when appropriate and contact emergency services, your utility provider, or another appropriate emergency authority.

10. SMS and Text Messaging Terms

Program Name: Family Mechanical HVAC Text Notifications

When you voluntarily provide your mobile telephone number and affirmatively consent through an applicable consent mechanism, including our website chat or approved website form, you agree that Family Mechanical HVAC Services LLC may send conversational and informational SMS messages relating to your inquiry or services.

Messages may include:

Replies to service requests
Estimate communications
Appointment scheduling
Appointment confirmations
Appointment reminders
Rescheduling information
Technician or arrival updates
Service-status updates
Customer-support communications
Follow-up communications
Feedback requests related to completed services

Message frequency varies.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing goods or services.

You may opt out of SMS messages at any time by replying:

STOP

After opting out, you may receive one final message confirming your request. No further recurring SMS messages will be sent unless you subsequently provide renewed consent.

For assistance, reply:

HELP

You may also contact us at:

Phone: +1 614-953-5100

Email: jdcan2ac@gmail.com

Carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by:

Carrier availability
Network coverage
Device compatibility
Technical failures
Other conditions outside our control

You represent that you are the subscriber or authorized user of any mobile telephone number you provide.

If your number changes or is reassigned, please notify us.

Mobile telephone information and SMS consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

For additional information regarding our use of personal information and SMS consent, review our Privacy Policy at:

https://thefamilyhvac.com/privacy-policy/

11. Payments and Billing

Payment requirements may vary depending on the service or project.

Applicable:

Service fees
Diagnostic charges
Deposits
Payment schedules
Financing terms
Cancellation terms
Refund policies
Equipment charges

may be stated in an estimate, invoice, proposal, contract, financing agreement, or other project-specific document.

Customers are responsible for paying authorized charges according to the applicable agreement.

Failure to make payment when required may result in suspension of work, cancellation, collections, or other remedies permitted by law and the applicable agreement.

12. Financing

If financing options are offered, financing may be provided by independent third-party lenders or financing providers.

Any financing:

Application
Approval
Interest rate
Credit decision
Payment term
Funding decision

is subject to the terms and requirements of the applicable financing provider.

Family Mechanical HVAC Services LLC does not guarantee financing approval unless expressly stated in a separate written agreement permitted by applicable law.

13. Intellectual Property

The website and its content, including:

Text
Graphics
Logos
Branding
Photographs
Designs
Service descriptions
Page layouts
Other original content

are owned by or licensed to Family Mechanical HVAC Services LLC and may be protected by copyright, trademark, and other intellectual-property laws.

You may use the website for personal, noncommercial informational purposes.

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit website content without prior written permission.

14. Third-Party Services

Our website and operations may use third-party services, including:

Website hosting
Appointment scheduling
Customer relationship management
SMS and telephone providers
Email providers
Payment processors
Financing providers
Analytics services
Mapping services
Equipment manufacturers
Suppliers
Social-media services

Family Mechanical HVAC Services LLC does not control and is not responsible for the:

Availability
Security
Policies
Content
Performance
Privacy practices

of independent third-party services.

Your use of a third-party service may be subject to that provider’s own terms and privacy policies.

15. Disclaimer of Warranties

Our website is provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim warranties relating to website operation, availability, accuracy, security, or suitability for a particular purpose.

We do not warrant that:

The website will always be available
Website information will always be error-free or current
Website submissions will always be immediately received
A requested appointment will be available
General online information accurately diagnoses a particular HVAC system
Third-party systems will always operate without interruption

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Family Mechanical HVAC Services LLC and its owners, employees, contractors, technicians, agents, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from:

Website use
Inability to use the website
Reliance on general website information
Delayed or unavailable electronic communications
Third-party websites or services
Unauthorized third-party conduct
Circumstances outside our reasonable control

Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

Separate service agreements, estimates, invoices, contracts, or warranties may contain additional or different terms governing actual HVAC services.

17. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how Family Mechanical HVAC Services LLC collects, uses, protects, and discloses personal information, including mobile telephone information and SMS consent.

https://thefamilyhvac.com/privacy-policy/

18. Changes to These Terms

We may update these Terms periodically to reflect changes in:

Our website
Services
Business practices
Technology
Legal requirements

Updated Terms will be posted on this page with a revised effective date.

Your continued use of the website after revised Terms are posted constitutes acceptance of those revised Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its intended purpose where permitted by law.

20. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or another provision later.

21. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Any dispute relating to the website or these Terms will be handled in an appropriate state or federal court located in Ohio, except where applicable law requires otherwise.

22. Contact Information

Questions regarding these Terms may be directed to:

Family Mechanical HVAC Services LLC

99 N Trine St

Canal Winchester, OH 43110

Website: https://thefamilyhvac.com