Privacy Policy

Effective Date: October 20, 2026

1. Introduction

Family Mechanical HVAC Services LLC (“Family Mechanical HVAC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

Visit https://thefamilyhvac.com
Request an estimate or HVAC service
Submit a website form
Use our website chat or messaging features
Schedule an appointment
Call or email us
Communicate with us by SMS or text message
Purchase or receive HVAC services
Otherwise interact with our business

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us and information collected automatically when you use our website.

Personal Information

Personal information we may collect includes:

Full name
Email address
Telephone or mobile number
Service address
Billing or mailing address
Property information
Information about your heating, cooling, ventilation, or indoor-air-quality needs
Equipment information
Appointment preferences
Estimate requests
Communications you send to us
Photographs, documents, or other information you choose to provide
Customer-service records
Service history
Payment or transaction information
Any other information you voluntarily provide

3. Automatically Collected Information

When you visit our website, we or our service providers may automatically collect certain technical information, including:

Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Dates and times of visits
Referring website or source
General geographic location
Website interactions
Navigation activity
Cookie identifiers
Analytics information

We may use this information to operate, secure, analyze, troubleshoot, and improve our website and services.

4. How We Use Information

We may use the information we collect to:

Respond to questions and inquiries
Provide estimates and quotes
Schedule service appointments
Confirm or modify appointments
Communicate regarding requested services
Provide technician or arrival updates
Provide estimates and estimate follow-ups
Provide repair, maintenance, installation, or replacement updates
Respond to customer-support requests
Maintain customer and service records
Process payments and transactions
Send service-related follow-up communications
Request customer feedback
Improve our website and services
Analyze website usage
Detect fraud, misuse, security incidents, or technical problems
Comply with legal, regulatory, licensing, tax, or insurance requirements
Enforce our agreements and protect our legal rights
Send SMS messages when appropriate consent has been provided

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

5. SMS and Text Messaging

Family Mechanical HVAC Services LLC may offer SMS and text messaging for customers and prospective customers who voluntarily provide a mobile number and provide consent through an applicable website consent mechanism, including our website chat or other approved opt-in form.

SMS messages may include:

Replies to service inquiries
Estimate-related communications
Appointment scheduling
Appointment confirmations
Appointment reminders
Rescheduling information
Technician or arrival updates
Service-status updates
Customer-support communications
Follow-up communications related to requested HVAC services
Feedback requests related to completed service

Message frequency varies.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP.

After opting out, you may receive one final confirmation message indicating that you have been unsubscribed. No further recurring SMS messages will be sent unless you later provide renewed consent.

Reply HELP for assistance.

You may also contact us at:

Phone: +1 614-953-5100

Email: jdcan2ac@gmail.com

Consent to receive SMS messages is not a condition of purchasing any goods or services.

You represent that you are the subscriber or authorized user of any mobile telephone number you provide to us.

If your mobile number changes or is reassigned, please notify us so that we can update our records.

6. Mobile Information and SMS Consent

We do not sell, rent, or share SMS consent records or mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Mobile information may be processed by service providers that assist us in operating our communications systems when reasonably necessary to provide the service. Those providers may process the information only on our behalf and may not use SMS consent information for their own marketing or promotional purposes.

7. Information Sharing

We do not sell personal information.

We may disclose personal information in the limited circumstances described below.

Service Providers

We may provide information to trusted vendors and service providers that perform business functions on our behalf, including:

Website hosting
Customer relationship management
Telephone and SMS communications
Email communications
Appointment scheduling
Payment processing
Analytics
Cloud storage
Information technology
Data security
Accounting
Legal or administrative support

These providers are authorized to use personal information only as reasonably necessary to provide services to us.

Employees and Contractors

Information may be provided to employees, technicians, contractors, subcontractors, suppliers, or service personnel where reasonably necessary to:

Prepare an estimate
Schedule an appointment
Diagnose an HVAC issue
Obtain parts or equipment
Perform requested services
Install or repair equipment
Provide customer support

SMS consent information and mobile information will not be provided to these parties for their independent marketing or promotional purposes.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to court orders, subpoenas, or lawful government requests
Protect the rights, property, or safety of Family Mechanical HVAC Services LLC, our customers, employees, or others
Investigate fraud, misuse, security incidents, or unlawful conduct
Enforce contracts or policies
Address insurance, licensing, or regulatory matters

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Any successor would remain subject to applicable privacy obligations.

SMS consent and mobile information will not be transferred to another party for that party’s independent marketing or promotional purposes.

8. Payments

If you make a payment for our services, payment information may be processed by a third-party payment processor.

We may receive transaction-related information such as:

Customer name
Amount paid
Transaction date
Payment status
Invoice information

We generally do not need to store complete payment-card information when payments are processed through a third-party provider.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Operate website functionality
Remember preferences
Understand website traffic
Measure website performance
Identify technical problems
Improve our website
Understand how visitors find and interact with our services

Cookies are small files stored on your device.

You may configure your browser to reject or delete cookies. Certain website features may not function properly when cookies are disabled.

We may also use third-party analytics or technology providers. Those providers may process information according to their own privacy policies.

10. Your Rights and Choices

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Withdraw previously provided consent
Opt out of SMS communications
Manage browser cookies
Ask questions about how your information is collected, used, or disclosed

To exercise a privacy right or submit a question, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain customer and service records
Complete transactions
Maintain warranty or equipment records
Resolve disputes
Enforce agreements
Meet accounting, tax, insurance, licensing, regulatory, or legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

13. Third-Party Links and Services

Our website may contain links to or integrate with third-party services, including:

Manufacturers
Financing providers
Payment processors
Scheduling systems
Customer communication platforms
Mapping services
Social-media platforms
Analytics services

Family Mechanical HVAC Services LLC does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information.

14. Children’s Privacy

Our website and HVAC services are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our services
Our website
Technology
Business practices
Legal or regulatory requirements

The revised Privacy Policy will be posted on this page with an updated effective date.

16. Contact Information

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Family Mechanical HVAC Services LLC

99 N Trine St

Canal Winchester, OH 43110

Website: https://thefamilyhvac.com